Does Kickstarter make sure that you get the entire amount?
Backerkit will do their best to remind backers to update their payment methods if they are not able to collect the amount at the end, but they are not going to replace the amount that has been lost from failed transactions for us. That is not their job or their position to do so. We rely heavily on backers to fulfill what they promised, which is to complete the payment. We can only go by your word, and once the timer ends for that campaign, the ending amount will never be the complete total, which jeopardizes everyone’s orders. You are HURTING the campaign and its backers by not cancelling before the campaign ends if you do not have the intention of fulfilling the pledge. Please do not join, if this is not the Backerkit campaign for you. <3
Last updated: December 28, 2024 20:58
Will you have extras in your Etsy shop?
I will try to have anything that is left from fulfillment available. The Backerkit campaign takes priority and pins will not be listed until the last pin is shipped off.
Last updated: December 28, 2024 20:59
Am I charged for VATs upfront?
No. Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.
Last updated: December 28, 2024 20:59
What size will the pins be?
The main Wabbit Pins to be unlocked are at least 2” inches (50.8mm)
Last updated: December 28, 2024 21:00
I need to change my address, I just moved.
No worries! If you need to change your address, while pins are in production, you are more than welcome to make updates! You can follow the link back through your survey and make the updates. I will lock addresses around the beginning of September, but I can give you a better update once I hear that the pins are ready. I will give you 48 hrs before locking.
Last updated: December 28, 2024 21:02
Will you send us regular updates?
Yes! I love show and tell! As soon as I have photos and updates, I’ll announce them via Backerkit.
Last updated: December 28, 2024 21:02
Do you do refunds?
Once the orders go out March 15th, there are no refunds. Funds will go to the purchase of supplies and pins.
Last updated: December 28, 2024 21:15
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2025: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: December 28, 2024 21:03
How do I get free pins during Pintopia 2025?
Check out this help doc to find out how to receive FREE pins for Pintopia 2025: https://www.backerkit.com/c/collections/pintopia-2025?ref=bk-discover-leftnav
Last updated: December 28, 2024 21:14
What do FREE Pintopia 2025 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2025: https://www.backerkit.com/c/collections/pintopia-2025?ref=bk-discover-leftnav
Last updated: December 28, 2024 21:14
Why can't I back this campaign if I live in the EU?
Due to the requirements issued last year, I will no longer be able to accept pledges and ship out all European countries under the EU guidelines. I am a very small business, and the requirements would put a burden on me that I cannot afford. I had to make the disappointing decision to stop shipping to this wonderful region of the world.
Last updated: December 28, 2024 21:19
How do I qualify for the cross-collab incentives?
Back this campaign and the Seoul Food: Korean Food Pins campaign before both campaigns end to qualify for our special cross-collab incentives.
Last updated: January 05, 2025 01:27
Does Kickstarter make sure that you get the entire total even if I don't fulfill my promise to complete my pledge payment?
Etsy will do their best to remind backers to update their payment methods if they are not able to collect the amount at the end, but they are not going to replace the amount that has been lost from failed transactions for us. That is not their job or their position to do so. We rely heavily on backers to fulfill what they promised, which is to complete the payment. We can only go by your word, and once the timer ends for that Kickstarter, the ending amount will never be the complete total, which jeopardizes everyone’s orders. You are HURTING the Kickstarter and its backers by not cancelling before the Kickstarter ends if you do not have the intention of fulfilling the pledge. Please do not join, if this is not the Kickstarter for you. <3
Last updated: December 31, 2023 01:07
Why does manufacturing take so long?
During the beginning of the year, the factory will take an extended holiday break that can last from 2-4 weeks depending on the circumstances. So I’m factoring this in as well as the hecticness of the winter holidays which also effects manufacturing. Bags take a long time. If we rush things, they will come out terrible and not worth the price that we’re paying to have them made.
Last updated: December 31, 2023 01:07
Will you have extras in your shop?
I will try to have anything that is left from fulfillment available. The Kickstarter takes priority and pins will not be listed until the last pin is shipped off.
https://www.etsy.com/shop/AsherBeeShopPops
Last updated: February 12, 2025 23:12
Am I charged for VATs upfront?
No. Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Kickstarter Campaign highlights this as the procedure for this particular campaign.
Last updated: February 12, 2025 23:12
I missed the March 14th Deadline, what happens now?
Since you’ve missed the deadline to be counted, I’ll try my best to fulfill your order with the exact pins you wanted, but priority goes to those who filled out their survey on time. You were sent multiple emails reminding you of the deadline, via Kickstarter, and by Backerkit. The enamel pins available to late surveys will unfortunately not be the best of the bunch, since you did not let me know your choices in time, but they won’t be awful. You have 30 days after the last pin goes out via mail to get your survey in, and complete payment. If both are not done in time, your rewards have been voluntarily forfeited. I am not a storage facility and will not keep the survey open after the 30 days. All remaining rewards will be added to the Etsy shop.
Last updated: February 18, 2025 16:31
What size will the pins be?
All Newly Unlocked Fauna Fruits Pins are at least 2” inches 50.8mm) either Tall or Wide depending on the design.
Last updated: February 12, 2025 23:12
I need to change my address, I just moved.
No worries! If you need to change your address, while pins are in production, you are more than welcome to make updates! You can follow the link back through your survey and make the updates. I will lock addresses around the beginning of April, but I can give you a better update once I hear that the pins are ready. I will give you 48 hrs before locking.
Last updated: February 12, 2025 23:12
Will you send us regular updates?
Yes! I love show and tell! As soon as I have photos and updates, I’ll announce them via Kickstarter. https://www.kickstarter.com/projects/asherbee/fauna-fruits-bags-accessories
Last updated: February 12, 2025 23:12
Do you do refunds?
Once the orders are made, by March 145th, there are no refunds. Funds will go to the purchase of supplies and pins.
Last updated: February 18, 2025 16:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Kickstarter Campaign highlights this as the procedure for this particular campaign.